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support@baivas.comWhether you have a question about an active order, merchant registration, payment options, or technical support, our team is here for you.
Respond within 24 hours.
support@baivas.comInstant messaging & support.
Chat on WhatsApp →Mon - Fri, 9am - 6pm (WAT).
+234 800 000 0000Track order tickets in-app.
Open Help Desk →Have a specific question, business inquiry, or feedback? Fill out the form below and our team will get back to you promptly.
Our corporate headquarters serves vendors, riders, and platform partners across Nigeria.
Browse our interactive help guides for step-by-step tutorials on bidding, delivery tracking, and wallet payouts.
Buyer states what they need. Verified merchants compete and submit competitive bids.
Buyer accepts preferred bid and chooses pay on delivery or secure direct payment.
Dispatch rider picks up package and delivers directly to the buyer's doorstep.
Buyer inspects order on arrival and confirms satisfaction directly with the vendor.
If you couldn't find the answer to your question, our support team is available 24/7 to assist you.
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